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Terms and conditions

Terms and Conditions for the use of the OptumRx web portal or mobile application.

Please read these terms and conditions of use carefully before using this site.

Internet terms & conditions

The following terms and conditions (“Terms and Conditions”) govern your use of this Web Site or the mobile application, as applicable (the “Site”). By accessing, viewing, or using the material on the Site, you indicate that you understand and accept these Terms and Conditions.

Registration and submission to OptumRx

Certain areas of OptumRx’s website or mobile application are accessible only to registered users. To become a registered user, you must be an eligible member of a client of OptumRx to provide you with certain online services; in order to access the registered-user-only OptumRx. You acknowledge that the use of username and password is an adequate form of security. You are solely responsible for (1) authorizing, monitoring, controlling access to and maintaining the strict confidentiality of your username and password, (2) not allowing another person to use your username or password, (3) any charges or damages that may be incurred as a result of your neglect to maintain the strict confidentiality of your username and password, and (4) promptly informing OptumRx in writing of any need to deactivate an username due to security concerns. OptumRx is not liable for any harm related to the theft of usernames or passwords, disclosure of usernames or passwords, or your authorization to allow another person or entity to access and use OptumRx’s website using your username or password. You shall immediately notify OptumRx of any unauthorized use of your username or password and any breach of confidentiality. Until OptumRx receives this notification from you, you will be held liable for any harm ensuing from the use of your username on OptumRx.

Mobile application (if applicable)

Your mobile carrier’s standard data, Internet, messaging and other service fees and charges apply to your use of, and access to, the Mobile Site, and you are solely responsible for all such fees and charges. The Mobile Site may not be compatible with all mobile devices, carriers, and services, and OptumRx does not make any representations or warranties regarding such compatibility. You are solely responsible for providing all mobile equipment necessary to access and use the Mobile Site and ensuring that your mobile handset is compatible with the type of content being provided through the Mobile Site. You understand that content delivered as part of the Mobile Site may be delivered to your device through premium mobile services and acknowledge that you are solely and exclusively responsible for any charges for such services, including but not limited to any roaming charges. You may be given the option to register to receive mobile service commercial messages from OptumRx. You understand that you may be charged by your wireless service provider in connection with the receipt of such messages. You may “opt out” of receiving future messages by following the instructions provided (i) in the wireless messages or (ii) on the Mobile Site webpage in which you registered to receive such messages.

No medical or legal advice

The information provided on this Web Site is for general informational purposes. It is not medical or legal advice and is not a substitute from obtaining up-to-date, professional advice from a qualified person. Always consult with your doctor for appropriate examinations, treatment, testing, and care recommendations. Do not rely on information from this site as a tool for self-diagnosis. If you have questions about any law or requirement referenced in this site, you should contact your own legal counsel.

Disclaimer of warranty and liability

While we strive to keep up to date materials on the site, OptumRx cannot assume responsibility for any errors or omissions in these materials. OptumRx has no obligation to update this site; therefore information presented may be out of date and contain inaccuracies or errors. OptumRx may make changes to these materials, to the products or services described herein, or to these Terms and Conditions, at any time without prior notice, except as prohibited by law. USERS OF THIS SITE AGREE THAT NEITHER OptumRx NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY CLAIM, LOSS OR DAMAGES WHICH MAY RESULT FROM THE USE OF, ACCESS TO, OR INABILITY TO USE THESE MATERIALS. YOU AGREE TO USE THIS SITE AND SUBMIT INFORMATION AT YOUR OWN RISK.

Clinical information

By accessing this Web Site, you may have access to clinical information compiled by Medi-Span®, a Wolters Kluwer company. Medi-Span® uses reasonable care in collecting and reporting the information accessed via this site and has obtained such information from sources believed to be reliable. The Medi-Span®information contained on this Web Site is intended as a supplement to, and not a substitute for, the knowledge, expertise, skill and judgment of physicians, pharmacists, or other healthcare professionals in patient care. The absence of a warning for a given drug or drug combination should not be construed to indicate that the drug or drug combination is safe, appropriate or effective in any given patient. Notwithstanding anything to the contrary in the Agreement, neither Medi-Span® nor OptumRx or its subsidiaries, assumes any (1) responsibility for errors that may appear on the Web Site or (2) liability with respect to the accuracy of codes, prices, or data contained in the Web Site. Neither Medi-Span® nor OptumRx, or its subsidiaries, nor AARP, or its subsidiaries shall be liable for any loss or damage claimed to have resulted from the use of the Web Site. You shall hold Medi-Span®, and OptumRx and its subsidiaries, and AARP and its subsidiaries harmless from any such claims and shall indemnify Medi-Span, and OptumRx and its subsidiaries, and AARP and its subsidiaries, for any expenses incurred if any such claims are made. In no event shall Medi-Span®, or OptumRx or its subsidiaries, or AARP or its subsidiaries be liable to you for special, indirect, incidental, or consequential damages.

Links to other web sites

This Site may contain links to other Internet Web Sites for the convenience of users in locating information and services that may be of interest. Visitors to the Site acknowledge that these third-party sites are maintained by persons or organizations over which OptumRx exercises no control; and OptumRx is not responsible for the content, the accuracy of the information, and/or quality of products or services provided by or advertised on these third-party sites. Unless otherwise stated, links do not represent intent to promote or endorse information, products or services.

Proprietary rights

All material contained in this Site is protected by law, including but not limited to United States copyright law. Except as indicated, OptumRx is the owner of the copyright in the entire content (including images, text and look and feel attributes) and reserves all rights in that regard. Any commercial use of Site content is prohibited without the prior written consent of OptumRx. The trademarks, logos and service marks (collectively the “Trademarks”) displayed on the Mobile Site are registered and unregistered Trademarks of OptumRx and others. Nothing contained on the Mobile Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Mobile Site without the written permission of the Trademark owner. Your misuse of the Trademarks displayed on the Mobile Site, or any other content on the Mobile Site, except as provided in these OptumRx Mobile Terms and Conditions, is strictly prohibited. You are also advised that OptumRx will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

E-mail communications

OptumRx, may contact you via e-mail to:

Respond to any questions you may send us, or send you e-mail communications about information we think you will find useful–including announcements about new products and services at the Site, or communicate other information as necessary to administer the site. Please note that when you contact us by e-mail, such communication may not be entirely secure because it travels over unsecured communication lines. As a result, you should not provide us with confidential or personal information via e-mail.

Text messaging

OptumRx, may contact you via text message to:

Send you texts about information we think you will find useful–including announcements about new products and services at the Site, or communicate other information as necessary to administer the site. Please note that when you contact us by text such communication may not be entirely secure because it travels over unsecured communication lines.

This text messaging program enabled on 58418 and 96382 enables OptumRx to:

  1. send digital pharmacy benefit cards to members,
  2. send informational text or video messages to members,
  3. send relevant pharmacy or product promotions to members,
  4. send service messages such as reminders, updates to members.

Program sponsor:

The Pharmacy Benefit messaging service on 58418 and 96382 (the “Program”) is enabled by OptumRx Discount Card Services, LLC (“We,” “Us,” “Our”, “OptumRx”).

Support contact information:

For support reply “HELP” to 58418 or 96382, or for Customer care call Call OptumRx at 1-877-422-7718

Mobile terms & conditions

Terms of service:

By opting into the Program or otherwise sharing your personal information in connection with the Program Sponsor, you expressly consent to the applicable Terms of Service listed below. In the event of any inconsistency between the provisions of these Mobile Terms and Conditions and the Terms of Service below, the Terms of Service shall govern and control.

User opt in:

The Program allows users to receive SMS/MMS mobile messages from 58418 or 96382 by affirmatively opting into the Program or requesting information from the Program. Regardless of the opt-in method you utilized to join the Program, you agree that these Terms apply to your participation in the Program. This mobile messaging service requires human intervention for the mobile messages to be sent, and thus the mobile messages are not sent to you by an automatic telephone dialing system. We may deliver messages in the future, including marketing messages, using an automatic telephone dialing system based on your consent; and you understand that you are not required to agree to opt in as a condition of any purchase of goods or services. By texting an opt-in keyword related to this Program or replying affirmatively to a message from this Program requesting your consent to receive recurring messages, you are agreeing to these Terms and are agreeing to receive recurring text messages. By typing your phone number into a web form which includes a request for your affirmative consent to receive a text message from this Program, you are agreeing to these Terms. By sending a text message to this Program whether or not this Program responds to your message, you are also agreeing to these Terms. You must be 18 or older or have permission from a parent or guardian to participate.

Cost and frequency:

There is no additional fees or premium charges to receive text messages, however your standard carrier message and data rates may apply. The Program involves one time messages as well as recurring messages. The frequency of text messages you receive may vary based on your interactions with the Program Sponsor and this Program.Opt Out: To opt out of receiving text messages from this Program, text or reply “STOP” to 58418 or 96382. Your opt-out from this Program on this short code will not unsubscribe you from other programs you may have consented to receive text messages from. If you send a text message to this short code in the future or provide your consent to receive messages on this short code you will receive additional messages for this Program. At all times you must clearly communicate your intent to unsubscribe from the Program by utilizing opt-out commands. No Warranty: We will not be liable for any delays or failures in the receipt of any mobile messages. Delivery or timeliness of mobile messages is not guaranteed and subject to the sender or recipients service, connectivity, mobile devices, and wireless service provider/network. T-Mobile is not liable for delayed or undelivered mobile messages. SMS and MMS messaging content may not be compatible with all phone models or carriers. Participating carriers include but are not limited to Verizon Wireless, T-Mobile, MetroPCS, AT&T, Sprint, and U.S. Cellular.


You warrant and represent that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. We reserve the right to change these Terms from time to time and you acknowledge your responsibility to review these Terms from time to time to be aware of any such changes. Your continued participation in the service after any such change shall constitute your acceptance of the modified Terms. If you do not agree to a change in these Terms, you must immediately opt-out using the commands listed above.

Changes; termination

OptumRx and its suppliers or vendors may change or modify the site at any time without notice to you. OptumRx in its sole discretion, reserves the right to terminate your use of this site at any time and without notice to you.

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