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Call OptumRx at 1-877-422-7718

Frequently asked questions

Have a question about your prescription discounts? Find the answers here or call OptumRx Member Services at 1-877-422-7718.

Who is AARP?

AARP is the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age.

Who is OptumRx?

OptumRx is the Pharmacy Benefit Manager that administers the prescription discounts program for AARP members. OptumRx processes all pharmacy claims and operates a home-delivery pharmacy.

What is AARP® Prescription Discounts by OptumRx®?

A free prescription discounts program exclusively for AARP members.

What is a prescription discounts card and how does it work?

A prescription discounts card allows a cardholder to get discounts on prescriptions for which they would otherwise have to pay full retail price, often because their primary insurance doesn’t cover those prescriptions. Prescription discounts programs are administered by Pharmacy Benefit Managers (PBMs), which develop select pharmacy networks and negotiate with drug companies for the best medication prices. The PBMs process pharmacy claims and sometimes operate home-delivery pharmacies.

How do I use it?

  • Visit a participating pharmacy and show your AARP Prescription Discounts card to get discounts on medications.
  • You can also enroll in OptumRx home delivery by creating an account on AARPpharmacy.com or by calling OptumRx at 1-877-422-7718.

Who is it for?

The program is only for AARP members and their loved ones1.

How much will I save?

  • Members save an average of 61% on FDA-approved medications including, over-the-counter medications when prescribed by a physician.
  • Members are guaranteed to save at least $1 each time they use their card.

How much does it cost to participate?

The AARP Prescription Discounts program is free to all AARP members and their loved ones1.

Can my family use it?

Yes, the AARP Prescription Discounts program is available to AARP members as well as their spouses and dependents. To add a loved one to your account, call OptumRx at 1-877-422-7718.

What drugs are covered?

All FDA-approved brand-name and generic prescriptions.

Will it work if I have primary insurance?

Yes. However, the AARP Prescription Discounts Card cannot be used in conjunction with your primary insurance coverage. Show your primary insurance card first.

Will it work if I have Medicare Part D?

However, the AARP Prescription Discounts Card cannot be used in conjunction with your Medicare Part D coverage. Show your primary insurance card first.

Where can I use it? What pharmacies will accept it?

There are more than 66,000 participating pharmacies nationwide, including Walgreens, Walmart, CVS, Kroger, Rite-Aid, and more. Or, you can enroll in home delivery.

How does home delivery work?

Call OptumRx at 1-877-422-7718 to get started. Or, create and sign into your online account, scroll down to OptumRx Home Delivery and click to request a prescription for home delivery.

How do I get my prescription discounts card?

There are three easy ways to receive your card:

  • Go to Get Your Rx Card, print out your card and fill in your name and AARP member ID number.
  • Create an account, log in, go to “Benefits and claims,” click “ID card,” and print your card.
  • Call OptumRx at 1-877-422-7718 and request a card.

I lost my card. How can I get a replacement?

There are three easy ways to receive your card:

  • Go to Get Your Rx Card, print out your card and fill in your name and AARP member ID number.
  • Create an account, log in, go to “Benefits and claims,” click “ID card,” and print your card.
  • Call OptumRx at 1-877-422-7718 and request a card.

I still have questions. How can I speak with someone?

Call OptumRx Member Services 7 days a week, 24 hours a day at 1-877-422-7718 to learn more, get your questions answered, or provide feedback.